FAQ's


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Frequently Asked Questions

Tool Information and Availability

Q: What if I can't find the product I need on your web site?
A: If you can't find a tool or need further information before you make a purchase, contact us atwebsales@trans-tool.com, or call toll free at 1-800-531-5978. Please provide the name of the tool, the item no. if you know it, the manufacturer, and any other information that will expedite a thorough response from us (i.e., price range, special shipping instructions, etc.)

Product Information

Q: Is your entire product line on your web site or do you carry other things?
A: We currently offer more than 1,000 products on our web site and are adding more daily. If you cannot find the product you are looking for, please email us atwebsales@trans-tool.com, or call us toll free at 1-800-531-5978. We respond quickly to manufacturer price moves and pass those savings along to our customers. We work diligently to remain abreast of current trends in the marketplace. Our staff is well versed in multiple product lines across the General Automotive Repair Industry. If you cannot find a product on our site, chances are we carry the line, in these instances call us directly at 1-800-531-5978, or contact one of our Sales Professionals listed on the Contact page of the Trans-Tool™ website.

Site Information

Q: Is the Trans-Tool™ web site secure?
A: We take the web site security issue very seriously. Our retail system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape Navigator, Netscape Communicator, or Microsoft Internet Explorer, you'll be able to conduct an end to end encrypted transaction without fear of an intermediary obtaining your credit card information.

Q: How often is your web site updated?
A: In order to provide you the most current price and product information possible, we update our web site on a regular basis. We also make real-time updates to the web site so our customers may maximize savings as relates to changing pricing and Specials.To stay abreast of changes in product or prices we encourage you to join the Trans-Tool™, mailing list by registering on the site, and providing us with your e-mail address to receive electronic correspondence as relates to pricing and Product Specials.

Q: Can I search for an item using the manufacturer's part number?
A: Yes, you can search for an item using the manufacturer's part number by typing it in the Search field at the top right hand side of the page and selecting “Search”.

Hours of Operation

Q:If I would like to speak to a customer service representative, how can I contact you?
A:Our customer service staff is available from 8:00 am to 5:00 pm Central Standard Time, Monday through Friday for placing and processing orders, and is also to provide you with Technical Assistance and Product Information, and Search Products which may be difficult to source. You can reach us toll free at 1-800-531-5978.

Order Inquiry and Information

Q:Once my order is placed on the web site, how long does it take to ship it?
A:Orders placed before 2:00pm CST, Monday through Friday, will usually ship that same day. Orders after 2:00pmCST, will not be shipped until the following business day. Orders placed on Saturday or Sunday are typically shipped on Monday, if in stock.

Q:How can I check the status of my order?
A:For inquiries concerning your order status, tracking number or backorder, email us atwebsales@trans-tool.com, . Please include your order number in the subject field of your email. You can also contact a Trans-Tool™ Customer Service Representative at 1-800-531-5978.

Q:How can I track my order after it has been shipped?
A:Once your order has been shipped, you will receive an email with a tracking number and date of shipment. You can visit the shippers, web site to track your package. To track a UPS shipment, go to http://www.ups.com/tracking/tracking.html or send an email to TotalTrack@UPS.com.

Q:What is your return policy?
A:Return Policy: (applies only to tools), Please refer to “Warranty” section as relates to Parts Washers & other equipment. Trans-Tool™ recognizes that the professional cannot afford to be without the necessary tools to perform their job. That is why Trans-Tool™® will replace any broken or defective tool that weights less than 100 lbs. within 24 to 48 hours (subject to availability) after notification from a customer for one year from the date of invoice. Products that weigh more than 100 lbs. will be shipped ground in the most expedient manner possible. Beyond one year, Trans-Tool®™ will replace, credit or repair tools in accordance with the Manufacturer’s warranty. Tools showing abuse, misuse or alteration may not be replaced. We will also accept returns of unwanted products within 10 days of the date of invoice.

Broken or Defective Tools

Please call Trans-Tool™ us toll free at 1-800-531-5978 or email us atwebsales@trans-tool.comand the defective products will be replaced, for one year from the invoice date. Call us toll free and we will confirm your original purchase from Trans-Tool™ and ask for your credit card number (to be used only if the defective tool is not returned to us within 14 days after the replacement tool is delivered). We will issue a UPS call tag and UPS will pick up the defective tool.

Unwanted Products

If you decide you do not want a product (tools, consumables, etc.) purchased from Trans-Tool™® in the past 30 days. Please contact us toll free at 1-800-531-5978 or email us at websales@trans-tool.com and we will give you instructions on how to return unwanted product. Returns of unwanted products must meet the following conditions:

1.) Must be returned unused in original, undamaged manufacturer packaging.
2.) Shipping and handling charges are not refundable.
3.) Consumables (including clothing and shoes) are not refundable unless returned unused in original packaging.
4.) Custom orders and books are not returnable.
5.) Software is not returnable if the seal has been broken on the packaging.
6.) The return must be made within 10 days of product receipt.
7.) We reserve the right to impose a 20% restocking fee for this class of return.

**This policy is subject to change without notice for sales after the date of any change.

Q:What is your Warranty Policy?
A:See our "e;Limited Warranty"e; – Non Transferable.

Q:For Repair or Replacement of Defective Items?
A:See our "e;Limited Warranty"e; – Non Transferable.

Limited Warranty

We guarantee every item that we manufacture is free from defects in material and workmanship for one (1) year and parts washers for two (2) years from date of purchase. (excluding heating elements) Wearing and moving parts are guaranteed for a period of sixty (60) days. Vendor items installed in Trans-Tool™ products and products sold by, but not manufactured by, Trans-Tool™ are subject to the original manufacturer's guarantee and no other. Products, or parts thereof, proven to the seller's satisfaction to be defective under normal use will be replaced or repaired. Warranty does not apply to claims for labor or any product subjected to misuse, negligence or an accident; has been altered or repaired outside the manufacturer's facility; has been operated not in accordance with the manufacturer's instructions & maintenance procedures or beyond product's factory rated capacity. Defective item must be properly identified and returned prepaid by the purchaser, to Trans-Tool™ within the period of time mentioned above. Prior to returning product, purchaser must contact an Trans-Tool™ representative to receive the required "e;return authorization number"e;. Have the product's serial number ready when calling. No collect shipments will be accepted by Trans-Tool™ for warranty returns. You must make claims for items damaged in shipping directly to the delivering transportation company. It is the customer’s responsibility to make sure the shipment is in good condition when you sign for it, (directly on the shipping company’s delivery receipt). Trans-Tool™ is not liable for and holds itself harmless for any consequential damages, injuries or loss. This warranty is in lieu of all other warranties either expressed or implied. Purchaser agrees to stated limits as a condition of the purchase.

Electrical Installation

Any electrical installation required for a product MUST be done strictly according to the product's installation instructions and recommendation. It MUST be done by a qualified licensed electrician familiar with motor control circuits. Local codes MUST be adhered to. Use of unqualified personnel may result in unsafe operating conditions. Not adhering to this clause will void the warranty.,

Q:If I have tax-exempt status, how can I place an order on your web site?
A:Please contact our Trans-Tool®™ Customer Service Representatives toll free at 1-800-531-5978 for information on tax-exempt purchases. If you are tax exempt, we require a copy of your tax-exempt certificate on file.

Q:If there are any problems with my order, will I be informed?
A:If there are any problems with your order, such as a backorder, or the credit card information was invalid, etc. you will receive an email or a phone call from a customer service representative.

Q:If I placed an order on the Trans-Tool™ web site, may it be changed or cancelled?
A:If you place an order on the Trans-Tool™ web site, it can be changed as long as we have not already processed the order for shipping. You can contact us toll free at 1-800-531-5978.Call or Fax Your Order

Prefer not to place an order via the Trans-Tool®™Web Site?

You still may be a little hesitant about submitting your credit card over the Internet, or may have additional questions then call us directly toll free at 1-800-531-5978.

Payment Information

Trans-Tool™ currently accepts Visa, MasterCard, American Express and Discover credit cards. Your credit card will only be charged for items that have been shipped and you will only be charged for shipping once at the time the first item(s) ship. The price in effect at the time of purchase is the price that will be invoiced. For customer’s whom already have terms established with Trans-Tool™, their corporate account may be charged under the terms of their agreement.

Q:Can I place an order using a personal/business check?
A:You may place a check or money order purchase by phone only. Call our toll free number at 1-800-531-5978, place your order and send the check or money order to:

Trans-Tool, LP™
ATTN: WEB SALES
110 Connelly
San Antonio, TX 78203

When we receive your check (and it clears) or money order, we will process your order immediately. Please make certain to include your order no. and pertinent company and shipping information, along with a contact number and name.

Q:Can I place an order using a company purchase order?
A:Trans-Tool, LP™ currently accepts Purchase Order’s from customers with established credit terms with our Company. To inquire about Purchase Order Terms please call us toll-free at 1-800-531-5978

Q:What are the acceptable payment methods for a C.O.D. order?
A:Trans-Tool, LP™ currently accepts C.O.D. orders for existing C.O.D. accounts, additionally C.O.D. status may be established for U.P.S. shipments. We do not accept C.O.D. shipments for Freight Orders. Please contact us directly via our toll-free number at 1-800-531-5978 for specific information concerning C.O.D. orders.

Shipping Information

Q:When do you stop processing orders each day?
A:Orders placed before 2:00 pm CST, Monday - Friday, will ship same day, if in stock. Orders received after 2:00 pm will not be shipped until the following business day. Orders placed on Saturday or Sunday ship on the following Monday, if in stock. To confirm please call us directly at 1-800-531-5978.

Holiday Shipping Schedule

No shipments will be picked up on November 22, November 23, December 25, December 31 or January 1. No deliveries on November 22, December 25 or January 1. Air Deliveries only on November 23 and December 31.

Q:Is It Possible to Receive a Saturday Delivery For My Order?
A:Saturday delivery is available for an additional $15 plus the standard charge for shipping overnight for orders placed on Friday by 2:00 pm Eastern Time and shipped via UPS. Please specify that you would like Saturday delivery in the comments field of your online order form. The additional shipping charges will be applied to your credit card when billing is processed. UPS does not guarantee Saturday delivery in all areas.
Q:What are the shipping charges at Trans-Tool’s™?
A:Trans-Tool’s™ shipping charges in the continental United States & International are based on the quoted shipping charges of the shipping company, (for packages 150 lbs and less, or ones which do not exceed size specifications of the shipping company). An additional handling fee of $2.50 is charged on all orders. Any package or article weighing more than 150 pounds, or exceeding 108 inches in length, or exceeding a total of 130 inches in length and girth combined must be shipped freight. Additional charges may apply. Some bulky items weighing more than 75 pounds are shipped freight to avoid damage during shipment. For details on freight charges, please call our customer service office at 1-800-531-5978. UPS ground is our delivery method of choice whenever possible. Second day air and overnight services are available for an additional charge via UPS that will be reflected and applied to your credit card when billing is processed. For information regarding shipping charges to U.S. territories, Alaska, Hawaii, or APO-FPO addresses, or International Shipment please contact a customer service representative toll free at 1-800-531-5978.

International Orders & Shipping

Q:Can I place an international order on-line?
A:As long as the item is not classified as non-exportable by the manufacturer or governing laws. When products are exportable for resale to other countries of the World, we use the most efficient and economical shipping method for these locations. Additional charges based on actual shipping cost will apply for orders shipped to US territories. This charge will be reflected on your credit card when the billing is processed and is not included in the initial order total. To verify the products you wish to purchase are items which may ship outside of the United States please contact our Sales and Support staff at 1-800-531-5978.

Q:Are you allowed to ship restricted products to U.S. territories?
A:Some manufacturers restrict shipping their products to areas outside of the 50 United States.

Q:Can non-exportable items be shipped to APO/FPO addresses?.
A:Yes, non-exportable items can be shipped to APO/FPO addresses, however there are some weight and size restrictions.

Address Changes

Q:What if my address changes and I still want to be on your mailing list?
A:If you would like to submit a change of address, contact us atwebsales@trans-tool.com, or call us toll free at 1-800-531-5978. Please include both your old and new address.